Coach USA
Information for Passengers with Disabilities and Title VI
  • ADA COMPLAINT FORM
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    Customers with Disabilites

    ShortLine/Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability, We welcome all customers on ShortLine/Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others.

    We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal.

    Customers with disabilities traveling on ShortLine Chenango Valley Bus Line may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant.

    Additional Information

    Whenever one of our buses makes an intermediate or rest stop, a customer with a disability is permitted to leave and return to the bus in the same manner as any other customer.

    If you are a disabled customer traveling on a bus without a handicap accessible restroom making an express run of three hours or more without a rest stop, and you are unable to use the inaccessible restroom, you may request an unscheduled rest stop.

    Priority seating- The first row of the bus is reserved for customers with disabilities but you are welcome to sit wherever you feel most comfortable.

    Assistance during stops- We are happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair or other device for you. Just ask your driver or customer service agent. It's also a good idea to let your driver know before your trip if you are going to need help during stops as it helps us to serve you better.

    Service Animals- We welcome service animals on board ShortLine/Coach USA buses. They always seem to enjoy the ride too!

    Service animals means any guide dog, signal dog, seizure response dog, emotional support animal, sensory signal dog or any other animal individually trained to assist, work or perform specific tasks for an individual with a disability.

    ShortLine/Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that ShortLine/Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact our customer service department in any of the following ways:

    1. Email- shortlinecustomerservice@coachusa.com

    2. Telephone- 800-631-8405 x 2642

    3. Fax - 845-610-2601

    4. Mail - 66 Tetz Road, Chester, NY 10918


    Non-Discrimination Policy- TITLE VI

    Hudson Transit Lines, Inc. is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin, may file a complaint in writing to Hudson Transit Lines, Inc. To file a complaint, or for more information on Hudson Transit Lines, Inc.'s obligations under Title VI write to: 66 Tetz Road, Chester, NY 10918.

    Download a copy of the Title VI Complaint Form.


    Download a copy of the Title VI Complaint Policy.


  • ADA COMPLAINT POLICY